When deciding to create or develop your online business, one of the key issues is to ensure convenient and prompt communication with your customers. This becomes especially important in the context of online sales, where the availability of information can decide the fate of the transaction.

I am well aware of this need for an effective communication tool, so I suggest taking a look at various online consultant services for your website. Thanks to them, you can give your customers the opportunity to get the information they need directly on the product or service page.

This is convenient for customers, who can get answers to all their questions in real time, which helps to reduce the rate of purchase refusal due to insufficient information. In addition, the presence of an online consultant positively influences the attitude of customers towards your brand, demonstrating their importance to your company.

Many online stores and companies are already successfully using this tool, and you can also join them. Don’t hesitate, choose an online consultant service that suits your needs and capabilities and take a step towards better communication with your customers.

What do most chat consultants know how to do?

You know, chat consultants are the real highways of communication between business and customers. Not only do they make life easier, but they also allow you to accomplish tasks efficiently. Here are some key features that most chat consultants have:

  • 🔹 O nline communication with customers, regardless of time or place. Whether it’s through chatbots or live consultants, they’re always on call.
  • 🔹 Collecting and analyzing useful information about visitors. This allows you to better understand your audience and tailor offers.
  • 🔹 Assessing the competence of operators. All texts of dialogs are saved so that analysis can be done at any time.
  • 🔹 Efficient distribution of workload among operators. No message is left unattended.

But these are just the basics. Each service has its own peculiarities, so let’s look at a few tools to better compare them.

Tawk.to – Free online consultant for website

Tawk.to – this platform offers the ability to “rentan operator for a nominal price of only $1 per hour + Free online consultant for the website.

Tawk.to - Free online consultant for website
This is what the Tawk.to chat window looks like

What can this chat room do?

  • Tracking customer actions: You can be on the same page with your visitors thanks to real-time tracking of their actions on the site.
  • Operator performance evaluation: It is important to know how efficient your operators are working. Tawk.to gives you the opportunity to evaluate their performance directly to your visitors.
  • Data Tracking: Analyze visitor behavior and use this information to improve your website.
  • Knowledge Base: Store useful information for customers in a knowledge base so they can quickly find answers to their questions.
  • Video and Audio Chat: Support not only text messaging, but also the ability to communicate with visitors via video or audio.
  • Screen Demo: Show your customers what you mean by showing them your screen in real time.
  • Chat Payment Acceptance: A convenient way for your customers to make payments without leaving the chat room.
  • Automatic translation: Make communication with customers from all over the world easier with automatic translation.

SendPulse – A well-known Ukrainian platform

Let’s talk about SendPulse: a well-known Ukrainian platform that offers not just tools for marketing and sales, but a real ecosystem for your business.

SendPulse - A well-known Ukrainian platform
The SendPulse chat window looks as follows

What’s included in SendPulse’s arsenal? First, it’s an effective website chat service that allows you to conveniently communicate with your customers in real time.

Specifically, SendPulse offers and email service, a free CRM, a tool for creating lendings, a platform for developing and selling online courses, SMS messaging, web push notifications and chatbots for various platforms such as Telegram, Instagram, Facebook Messenger, WhatsApp and Viber.

How affordable is SendPulse? The cost of chat for a website starts from UAH 380 per month. But it’s important to remember that the number of customers who visit your website and interact with the chatbot affects the final cost. The first 500 active users will use the chat for free. And if you purchase a one-year plan, you will get a 20% discount.

Now let’s take a look at the main functions of SendPulse:

  • – Ability to integrate with artificial intelligence, in particular with ChatGPT.
  • – Convenient conclusion of deals directly in chat thanks to internal CRM.
  • – Saving the history of correspondence with customers for further analysis and improvement of communication.
  • – Adaptive chat design that provides convenient work on any device.
  • – Ability to automate communication with customers using chatbots.
  • – Acceptance of payments directly in chat, which simplifies the shopping process.
  • – Possibility to share photos and files in chat.
  • – Convenient management of all chats on one platform.
  • – Automatic voice recognition for easy processing of voice messages.

So you get not just a tool for communicating with your customers, but a complete platform for running your business efficiently. And should you have any questions or need assistance, SendPulse offers 24/7 support and an extensive knowledge base for all its users.

HelpCrunch platform for customer support

HelpCrunch is a feature-rich tool for providing quality customer service, offered at affordable prices for users from Ukraine.

HelpCrunch platform for customer support
The HelpCrunch chat window looks as follows

The tariffs for Ukrainians are very attractive: “Basic” costs only $9 per month, “Professional” – $29, and “Unlimited” – $99. If you are from Ukraine, you can take advantage of free testing of the service for three months.

HelpCrunch’s main features:

  • Modern online chat that can be easily adapted to your website design.
  • Customer self-service with a knowledge base embedded in the chat.
  • A single interface for handling incoming messages from chat and mail to promptly respond to customers.
  • Proactive automated messages that encourage communication with site visitors.
  • Full-featured email service for sending newsletters, automating campaigns, creating templates and increasing conversions with follower-up emails.
  • An editor for pop-ups to help increase sales and attract a larger audience.

Zendesk tool for customer support

What exactly can you do with Zendesk ? The first thing that comes to mind is the ability to customize the design. So, your chat room can look the way you want your customers to feel at home.

Zendesk tool for customer support
This is what the Zendesk chat window looks like
  • And you can also connect email newsletters directly through Zendesk. This gives you the opportunity to be aware of all alerts and conveniently interact with customers.
  • And as for the history of correspondence – it is saved for your convenience. You can always review all previous messages and understand the context of the discussion.
  • Even evaluating agent performance can be an important aspect of your business. Zendesk allows your customers to rate the performance of your operators, so you can understand how to improve your service.
  • And also, you can track data about your visitors, visualize their actions on your site, and track their browsing path.
  • And if you have multiple operators, you can conveniently group them into departments, for more efficient work.
  • We did not forget to mention – the ability to send files in chat. You can always share the necessary information directly during the conversation.
  • And last but not least – the rating of consultants. Thanks to this feature, you can evaluate the efficiency of your staff and take measures to improve them.

Now that you know about all the features of Zendesk, all you have to do is try it out for yourself!

Freshdesk is a powerful tool for customer support

Freshdesk is a tool that helps you provide high-quality customer support and increase audience satisfaction at an affordable price. It offers a free plan and paid plans ranging from $15 to $95 per agent per month, as well as a free 21-day trial.

Freshdesk is a powerful tool for customer support
Here’s what the Freshdesk chat window looks like

Freshdesk has a number of useful features. These are chatbots that can automate part of the communication with customers, allowing operators to focus on more complex issues. Visitor evaluation of operators’ performance allows you to get superficial feedback and improve your service.

Tracking visitor data allows you to analyze audience behavior on the site, which helps you understand them better and adapt your service strategy.

Freshdesk also offers automated messages that prompt site visitors to start a chat, which can increase customer interactions.

A knowledge base that can be built into the online chat allows customers to find answers to their questions on their own, which reduces the burden on operators.

A common interface for handling messages from online chat, WhatsApp, Facebook Messenger, iMessage and other messengers allows convenient management of all channels of communication with customers.

Integration with social networks and reports on customer satisfaction with service make Freshdesk a complete tool to support customers and improve their experience with your company.

Tips from the hostkoss team

Thanks to our experience and expert analysis, we have prepared for you a list of 5 exciting platforms that will definitely interest you. However, if you are just starting your journey in the world of online counseling, you should definitely start with Tawk.to.

So what makes Tawk.to so appealing? First of all, it is a completely free service. You can enjoy all its benefits without worrying about the pocket of your budget. With its simple interface and extensive functionality, Tawk.to will provide you with everything you need to communicate effectively with your customers.

However, don’t limit yourself to just one recommendation. Take a look at our other articles where we take an in-depth look at other platforms. Each has its own features, and knowing them will help you make the right choice.

Don’t waste any time, because when it comes to a successful business, every detail is important.

Questions and answers about the online consultant

What are the benefits of using chat consultants for my online business?

Using chat consultants makes it easier to communicate with customers by providing immediacy and convenience, which can increase conversion and customer satisfaction.

What opportunities does the chat consultant have to collect information about site visitors?

Chat consultants can collect and analyze useful information about visitors, allowing you to better understand your audience and tailor offers.

Is it possible to effectively distribute the workload among operators at a chat consultant?

Yes, most chat consultants provide the ability to efficiently distribute the workload among operators so that every message gets answered on time.

What types of chat consultants are available for my site?

Chatbots and live consultants are usually available and can provide real-time support.

How do chat consultants help reduce abandonment rates?

They provide customers with the information they need in real time, helping to resolve all their questions, which can positively influence their buying decision.

What kind of functionality can chat consultants have?

Chat consultant functionality can include automated responses, integration with CRM systems, analytics, and other tools to improve customer communication.

What are the most effective approaches to implementing chat consultants?

The effectiveness of implementing chat consultants may depend on integration with existing systems, training staff, and preparing adaptive content to communicate with customers.

About the Author

Lenka Siker

Lenka is an experienced programmer who knows how to navigate different platforms and systems. Armed with more than three years of experience, she is able to manage CMSs such as Drupal, TYPO3, and Concrete5, and is also proficient in WordPress, which powers countless websites around the world.

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